Responsibilities:
1. Network Maintenance and Support:
- Assist in monitoring and maintaining the organization's network infrastructure to ensure uptime and performance.
- Provide technical support and troubleshooting assistance to resolve network-related issues.
- Collaborate with the team to implement network changes and upgrades.
2. Team Support
- Support the Senior Manager in managing and mentoring the network support team.
- Help team members develop their skills and guide their day-to-day tasks.
- Collaborate with team members to ensure efficient workflow and problem resolution.
3. Documentation:
- Assist in maintaining accurate and up-to-date network documentation, including diagrams, configurations, and procedures.
- Ensure that the team follows documentation best practices.
4. Vendor Coordination:
- Assist in managing relationships with network hardware and software vendors.
- Collaborate with vendors to resolve technical issues and obtain necessary support.
5. Security and Compliance:
- Support the implementation and enforcement of network security policies and best practices.
- Assist in monitoring network traffic for security threats and contributing to risk mitigation efforts.
- Assist in ensuring compliance with regulatory requirements and industry standards.
6. Project Support:
- Assist in the planning and execution of network projects, upgrades, and expansions.
- Participate in project meetings and coordinate tasks with team members to meet project goals.
7. Reporting and Analytics:
- Assist in generating network performance reports and analytics.
- Provide insights and recommendations for network improvements based on data analysis.